With the rise of wireless payment solutions and the ever-growing convenience of technology, it’s becoming more and more important for businesses to adopt fast and efficient practices. One of the key ways a business can improve its services and efficiency is by improving their in-person EFTPOS transactions.
So, how can you ensure an efficient client experience with your mobile EFTPOS terminal? Below, we elaborate on the 4 defining features of EFTPOS efficiency – reliability, security, communication, and training – and explain how you can use them to improve your transactions.
1. Ensure the reliability of your EFTPOS machine
EFTPOS transactions remain to be the predominant choice of payment for customers throughout New Zealand. Because of this, business owners need to do their research and invest in a mobile EFTPOS machine that is as reliable as possible. Without reliable EFTPOS solutions, a business can end up losing profit and paying more on EFTPOS maintenance and repairs. Additionally, if you choose an EFTPOS system that doesn’t offer all the services you require, you may be limiting your ability to provide customers with the transaction services they need.
To ensure reliable services and consistent customer satisfaction, make sure to thoroughly research your options before making a long-term choice so you can get the machine that satisfies all your business needs.
2. Make sure your EFTPOS is PCI Compliant
EFTPOS security is essential for both customers and business owners alike. Customers need to be able to trust that their payments are safe from hackers. Likewise, companies need the assurance that their customer payments are being processed and sent to the right place.
The best way to ensure your EFTPOS has the security you need is to verify that a provider is Payment Card Industry (PCI) compliant. This means that they follow mandated protocols that ensure the security of credit card transactions and have undergone thorough assessments and checks to ensure that they meet security requirements in New Zealand.
In short, PCI compliance maintains a secure environment when processing, storing or transmitting credit card information.
3. Set up a back-up network for EFPTOS Communication
Efficient EFTPOS communication is essential for a business to have fast and reliable payments. Without a reliable means of connection (i.e., the Internet, GPRS, or a telephone/broadband connection), your business is more likely to experience disruptions and display “comms errors” when you attempt a transaction, logon, or settlement. If this were to happen and you do see “comms error” displayed on your receipt or EFTPOS terminal, your terminal is unable to connect to your chosen payment network. This can be very inconvenient for businesses and customers alike as it impacts the overall efficiency and pleasantness of the transaction.
The surest way of maintaining a reliable and consistent connection is by setting up more than one connection, e.g. a primary Internet connection and a back-up telephone connection. This way, if your first connection were to fail, your customers will still be able to complete their payments via the second connection.
4. Ensure quality EFTPOS training for your staff
Often undervalued by companies, EFTPOS training is vital when it comes to promoting fast and efficient transactions. If your staff are not well-prepared to deal with unexpected issues that may come up throughout the day, a small, easy-to-fix problem can end up halting business and taking far more time than necessary to solve.
To maintain efficient service, make sure your staff is well-trained and proficient in handling and managing your EFTPOS machines. If your staff are well-equipped to handle any small problems that arise, they will calmly and confidently solve it in no time at all. However, if you need professional assistance, remember that you can rely on the friendly staff at Rocket POS for 24/7 technical support!
Looking for high-quality EFTPOS machines?
Need help choosing an EFTPOS machine in New Zealand? If so, you can rely on the experts as Rocket POS! Our collection includes the widest range of point of sales management software for businesses of all kinds. From mobile EFTPOS and countertop EFTPOS to a complete POS system, we bring efficient, high-quality solutions and excellent service to businesses throughout the country.
Explore our range online and contact us today, we’ll gladly answer any queries you may have and help find the point of sales solutions that are right for you!